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Chat

What is the chat feature and how can I use it?

Can you explain the features within the Chat Options menu?

How do I send a private Chat message?

How do I send a Chat message?

Can you explain chat permissions and what a user gets by default?

How do I save my Chat messages?

How do I send an Announcement through Chat?
 
How do I increase or decrease the font / text size of the Chat window?

How do I use and read Private chat messages when the session Supervised?


How do I easily view my Private chat messages?

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What is the chat feature and how can I use it?

Text-based communication is available in Blackboard Web Conferencing using the Chat tool. Use the Chat to send a text messages to everyone, to selected participants, or to a single Participant or Moderator in the session. Depending on your session configuration, the moderator may be able to monitor all messages sent between participants, including private messages. This is called a Supervised session and the word “Supervised” will appear in the Chat window.

 

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Can you explain the features within the Chat Options menu?

  From the Chat Options menu you can:

  • Messages can be sent as announcements, click here for detailed instructions.
  • The font size can be increased and decreased, click here for detailed instructions.
  • The Moderator has the option of viewing all private messages in the conversation area of the Room tab by selecting Show My Private Chats in Room Tab. It will have a heading that starts with the Private Message icon, click here for detailed instructions.

 

  • The Moderator can choose to turn off the “Supervised” chat, click here for more information.

 

 

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How do I send a private Chat message?

 

Moderator and Participants can send private chat messages. If the session is “Supervised”, the Moderators will be able to read all private messages exchanged between Participants. The word “Supervised” appears next to CHAT in the Chat window. To send a private message:

  • 1. Select the Participant to whom you would like to send the message.
  • 2. Right-click or from the Participant Options menu select Send a Private Chat.
  • 3. A new tab will appear with the Participant’s name. Type your message and hit <ENTER>

Remember:

  • · The Moderators can see all private messages. For the Moderator the private messages will appear in light gray, indented and italicized. See the image below as an example of a private conversation between Dominic and Emma both session participants.

  • · A new tab will open for each conversation. To close the tab, hover over the blue icon the left of the Participant’s name - the icon will turn into an X . Click to close.

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How do I send a Chat message?

 To send message:

  • 1. Type in the message field
  • 2. Hit <ENTER> on your keyboard.

Note the Moderator by default has two tabs – Room and Moderators. Room is public chat sent to everyone in the room and Moderators is reserved for private messages between session Moderators.

Participant View:

 

Moderator View:

 

Sending a Private Chat Message

Moderator and Participants can send private chat messages. If the session is “Supervised”, the Moderators will be able to read all private messages exchanged between Participants. The word “Supervised” appears next to CHAT in the Chat window. To send a private message:

1. Select the Participant to whom you would like to send the message.

2. Right-click or from the Participant Options menu select Send a Private Chat.

3. A new tab will appear with the Participant’s name. Type your message and hit <ENTER>

 

Remember:

· The Moderators can see all private messages. For the Moderator the private messages will appear in light gray, indented and italicized. See the image below as an example of a private conversation between Dominic and Emma both session participants.

A new tab will open for each conversation. To close the tab, hover over the blue icon the left of the Participant’s name - the icon will turn into an X . Click to close.

 

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Can you explain chat permissions and what a user gets by default?

 By default all Participants have permission to use the Chat. However the Moderator can take away the permission from one or all of the participants. If the permission has been removed visual indicator will appear to the right of the participants name in the Participants panel .

Participants can always send a private text message to the Moderator even if they do not have the Chat permission.

The moderator can grant and remove the Chat permission by clicking the button in the Participants panel and selecting Chat.

 

 

 

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How do I save my Chat messages?

1. Public and private chat messages can be saved. Click on the tab to select the messages you wish to save.

2. From the File menu, select Save > Chat

 

 

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How do I send an Announcement through Chat?

 

Send a message as an Announcement when you want to ensure your message will stand out to all message recipients. You can send Announcements to just the room you are in (either the main room or a breakout room), to all rooms, or to Moderators only.

  1. If you want to send the Announcement to Moderators only, click on the Moderators conversation tab. If you want to send the Announcement to a single room, move to that room. For details, see the section on breakout rooms.
  2. Open the Announcement dialog by doing one of the following:
    • From the Tools menu, select Chat and then Send Announcement....
    • From the Chat Options menu, select Send Announcement....
  3. Enter your text in the message field.
  4. If you want to send the Announcement to all rooms (main room and breakout rooms), select the option Send to all rooms.
  5. Click Send or press Enter to send your message. The message will appear to the recipients in both their conversation pane and in a pop-up window such as the following:

 

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How do I increase or decrease the font / text size of the Chat window?

 

You can set the font size of the text in the conversation pane anywhere from 7 points to 109 points, in increments of 2 points. The default value is 13 points, which may be influenced by your system-wide font defaults.

To increase the font size, do one of the following:

· From the Tools menu, select Chat and then Increase Font Size.

· From the Chat Options menu, select Increase Font Size.

 

To decrease the font size, do one of the following:

· From the Tools menu, select Chat and then Decrease Font Size.

· From the Chat Options menu, select Decrease Font Size.

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How do I use and read Private chat messages when the session Supervised?

The session creator can configure a session to be supervised, meaning that Moderators (by default) will be able to see the activity of everyone in the session, including their private messages to each other. A Moderator will even be able to see the private chat messages of other Moderators.

You will know a session is supervised by the presence of the word "Supervised" in the title of the Chat panel.

When someone enters a private chat message, it is displayed in the conversation pane along with all the other Chat messages. You will know it is a private Chat message by its small italicized font and the message heading describing who the message is from and to whom.

Note: If you don't want to see the private messages, you can turn off their display by unselecting Show Supervised Messages in the Chat Options menu.

 

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How do I easily view my Private chat messages?

If you don't want to switch tabs to read your new private messages, you have the option of viewing all your private messages in the conversation area of the Room conversation tab. To do so, select Show My Private Chats in Room Tab from the Chat Options menu.

 

Blackboard Collaborate Web Conferencing will remember this setting each time you join a session from the same computer.

 

When you receive a new private chat message, it will appear as an indented message in the conversation area of the Room conversation tab. (A new conversation tab will still be created for the message.) It will have a heading that starts with the Private Message icon and describes who the message is from and to whom. In the example below, Lisa sent a private message to Vivian.

 

 

To reply to a private message, you still need to enter it in the conversation tab containing the message. To open the conversation tab, do one of the following:

 

·         Click on the text or icon of the private message heading in the conversation area of the Room conversation tab.

·         Click on the conversation tab containing the message.

·         In the Participants list, double-click on the name of the person who sent you the private message.

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