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Application Sharing

What is Application Sharing, and how do I use it?

How can I get the content being shared to fit in my Application Sharing window?

How do I start Application Sharing?

Hosting Application Sharing Sessions on Windows Vista and Windows 7

Can I view Whiteboard content while I am Applications Sharing?

How to use User Account Control and Application Sharing on Vista and Windows 7.

How do I use the content area modes?

How can I give and take control of Application Sharing?

How to use the Requesting Elevated Privileges feature on Vista and Windows 7.

How do I give participants Application Sharing permission?

Allowing the Remote Control of your Application or Desktop.

How do I know if I am hosting? What controls do I have when I am sharing?

How can I change the image quality setting for my Application Sharing transmission?

How do I pause or end Application Sharing?

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What is Application Sharing, and how do I use it?

Application Sharing allows a Moderator or Participant to share any application or the entire desktop with other attendees. The host of the application share can grant remote control of his or her application(s) to others. This allows for true hands-on training, demonstrations, and support applications.

 

Host View:

 

 

Viewer's View:

 

 

 

 

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How can I get the content being shared to fit in my Application Sharing window?

If the area being shared is larger than the Application Sharing window, it can be scaled to fit the window. Select Scale To Fit. This option must be selected by participants in the session, and can not be set by the moderators.

 

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How do I start Application Sharing?

 

The Moderator is the only session participant that can start Application Sharing. To start:

1. Click the Application Sharing button

 

2. Select Share Desktop or a specific application from the list. Only open applications that are not minimized will appear on the list.

 

3. Click Share.

4. The shared application will display in the Content Window for Participants.

 

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Hosting Application Sharing Sessions on Windows Vista and Windows 7

Microsoft’s Window’s Vista and Windows 7 operating systems provide security through the User Account Control (UAC) feature. With User Account Control, users logged on as administrators can run most applications and processes with normal privileges but must obtain elevated Vista/Windows 7 privileges for administrative tasks requiring higher security. When administrators encounter tasks that require elevated Vista/Windows 7 privileges, such as attempting to run Device Manager, UAC presents them with a secure desktop dialog (such as one of the two shown below), prompting them for permission (to Continue or Allow).

 

Which dialog will be presented depends on whether or not the requested application is
properly signed (and thus recognized by Vista/Windows 7).


Typically, when users logged on in standard user mode attempt to perform tasks requiring elevated Vista/Windows 7 privileges, UAC presents them with a secure desktop dialog, prompting them for administrator credentials: password and possibly user name (see JoeAdministrator login below).

There are a few exceptions in which standard users will be denied their attempt to perform tasks requiring elevated Vista/Windows 7 privileges, such as when attempting to run Device Manager.

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Can I view Whiteboard content while I am Applications Sharing?

The Whiteboard, Application Sharing and Web Tour share space in the Web Conferencing interface – each represents a "mode" in the content area. Although Whiteboard content, Application Sharing content and Web Tour content may all be loaded at the same time, you will be able to see the content of only one mode at a time. Only certain users can switch between modes:

 

· Moderators with can switch between all modes.

· Participants with Application Sharing permission can switch to Application Sharing mode and back to Whiteboard mode.

· Participants with Web Tour permission can switch to Web Tour mode and back to Whiteboard mode.

 

Note - Participants with Whiteboard permission (the default) but not Application Sharing or Web Tour permission cannot switch to Whiteboard mode from either of the other two modes. This safeguards against Participants switching modes during someone else's Web Tour or Application Sharing presentation. When someone switches modes, everyone in the session will follow them to the new mode.

 

Note - Be careful not to inadvertently switch modes on someone else who is presenting content. Everyone in the session will follow you to the new mode.

 

To switch modes, do one of the following:

· Click on the button in the Collaboration toolbar associated with the desired mode.

· Select the desired mode from the View menu.

· Use the keyboard shortcut associated with the desired mode:

. Whiteboard mode: Ctrl+Alt+W (Command-Option-W on Mac)

. Application Sharing mode: Ctrl+Alt+A (Command-Option-S on Mac)

. Web Tour mode: Ctrl+Alt+U (Command-Option-U on Mac)

 

 

You can easily see which mode is selected by noting which button in the Collaboration toolbar is colored. In the Collaboration toolbar below, the current mode is Whiteboard mode.

 



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How to use User Account Control and Application Sharing on Vista and Windows 7?

 

When UAC is enabled on Vista/Windows 7, Application Sharing in Elluminate Live! may be hosted with or without elevated Application Sharing privileges.


Modifying the default system settings may prevent you from being able to
request elevated Application Sharing privileges (the Request Elevated Privileges
option will be unavailable). Contact your system administrator for assistance.

If you do not have elevated privileges, anything that brings up a UAC dialog on Vista/Windows 7 will cause Application Sharing to terminate. A UAC dialog causes a switch to a secure desktop, which is what ultimately causes the termination
of Application Sharing.

 

UserElevated Application Sharing privileges on?

Result of requesting to do an operation requiring elevated Vista/Windows 7

privileges within an Application Sharing session

Admin
YesAutomatically granted.
AdminNoUAC dialog presented and application sharing terminated.
StandardYesAutomatically denied.
StandardNoUAC dialog presented and application sharing terminated.

 

 

To prevent Vista/Windows 7 from posting any UAC dialogs (and, thus, prevent termination of Application Sharing), you need to request elevated Application Sharing privileges. Then, in situations where Vista/Windows 7 would ordinarily post a UAC dialog, instead it will automatically grant or deny consent, depending on whether the user is an administrator or a standard user (respectively).


Elevated Application Sharing privileges affect the hosting user only – not
viewers of the Application Sharing session. Also, these privileges have no effect
on operations performed by the host outside of the Application Sharing session.

For example, when administrators attempt to change Date and Time settings within an Application Sharing session with elevated privileges, the Date and Time dialog will open and Application Sharing will continue – administrators will not be prompted to provide consent. When standard users attempt to change Date and Time settings within an Application Sharing session with elevated privileges, they will get a message stating that they are not able to continue and, therefore, will not be able to change the Date and Time settings; however, their Application Sharing session will continue. When either user (administrator or standard user) attempts to change Date and Time settings within an Application Sharing session without elevated privileges, a UAC dialog will be posted and Application Sharing will be terminated.


All users (including standard, non-administrators) need administrator
credentials to acquire elevated Application Sharing privileges. Those who don’t
have these administrator credentials will have to run Application Sharing without
elevated privileges.

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How do I use the content area modes?

 

The Whiteboard, Application Sharing and Web Tour share space in theWeb Conferencing interface – each represents a "mode" in the content area. Although Whiteboard content, Application Sharing content and Web Tour content may all be loaded at the same time, you will be able to see the content of only one mode at a time. Only certain users can switch between modes:

 

· Moderators with can switch between all modes.

· Participants with Application Sharing permission can switch to Application Sharing mode and back to Whiteboard mode.

· Participants with Web Tour permission can switch to Web Tour mode and back to Whiteboard mode.

 

Note - Participants with Whiteboard permission (the default) but not Application Sharing or Web Tour permission cannot switch to Whiteboard mode from either of the other two modes. This safeguards against Participants switching modes during someone else's Web Tour or Application Sharing presentation. When someone switches modes, everyone in the session will follow them to the new mode.

Note - Be careful not to inadvertently switch modes on someone else who is presenting content. Everyone in the session will follow you to the new mode.

 

To switch modes, do one of the following:

· Click on the button in the Collaboration toolbar associated with the desired mode.

· Select the desired mode from the View menu.

· Use the keyboard shortcut associated with the desired mode:

. Whiteboard mode: Ctrl+Alt+W (Command-Option-W on Mac)

. Application Sharing mode: Ctrl+Alt+A (Command-Option-S on Mac)

. Web Tour mode: Ctrl+Alt+U (Command-Option-U on Mac)

 

You can easily see which mode is selected by noting which button in the Collaboration toolbar is colored. In the Collaboration toolbar below, the current mode is Whiteboard mode.

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How can I give and take control of Application Sharing?

To give control of the shared application to another participant in the session, do the following:

1. Select the Participant from the Participants List

 

 

2. From the Tools menu, select Application Sharing > Give Control of Shared Applications. The Participant now has the ability to interact with the shared application.

 

 

3. To regain control, from your keyboard hold down the CTRL key and the Space at the same time. Control is now back to the host.

 

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How to use the Requesting Elevated Privileges feature on Vista and Windows 7.

 To request elevated privileges, do the following:

-
If you are logged on to Vista/Windows 7 as a standard user, you will need
an administrator password (and possibly user name) in order to request elevated
privileges. Please obtain this information from your system administrator.
-

1. Select Tools > Application Sharing > Request Elevated Privileges.


2. Respond to the UAC dialog presented to you:

  • If you are logged on to Vista/Windows 7 as a standard user, enter an administrator password (and possibly user name) for your computer.
  • If you are logged on to Vista/Windows 7 as an administrator, click on Allow.

 

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How do I give participants Application Sharing permission?

 

By default Participants do not have the permission to use Application Sharing. The Moderator may give permission to all Participants from the Global Options menu or to a single participant from the Participants Option menu.

If the permission is given globally, you will not see a change in the Participants List. However if it is given to an individual Participant, the Application Sharing permission icon will appear next to that Participants name.

Steps:

1. Give the Participant(s) Application Sharing permission as described above.

2. Click on the Application Sharing button to switch to that mode.

3. The Participant must click the Start Sharing button, select an application and click Share. Now all session Participants will see the shared application.

 

 

4. The Application Sharing permission will change to an active status.

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Allowing the Remote Control of your Application or Desktop.

If you grant remote control of your application or desktop to another user when you are without elevated Application Sharing privileges, the remote user will not be able to control any applications that prompt you with a UAC dialog (Application Sharing will be terminated).


As long as the UAC dialog or Application Sharing Terminated error is open
on your desktop, any attempt by a remotely controlling user to regain control of
your desktop will result in a “Remote Start Failed” error message. Once you
cancel the dialog and error message, or they cancel themselves (after about 90
seconds), the remote user again will be able to request remote control of your
desktop.

When you have elevated privileges, a remotely controlling user can control any applications that you can: if you are logged on to Vista/Windows 7 as a standard user, your access (and that of the remote user) to some applications will be restricted; if you are logged on as an administrator, you (and an associated remote user) will have greater access.


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How do I know if I am hosting? What controls do I have when I am sharing?

The session participant who is sharing an application should size the application to the approximate size of the content window. This will ensure room on the monitor to see the side panels and the application. By default a yellow box will appear around the region that is being displayed. A small controller will be available with a button for Stop, Pause and Snap Shot.

 

 

Please Note – The Participant Hosting the shared application will have indicator next to their name in the Participants List.

 

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How can I change the image quality setting for my Application Sharing transmission?

 

You can optimize application sharing by selecting the Image Quality you want to transmit. Normal is the default. Go to Preferences > Application Sharing > Hosting Options to make a change.

 

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How do I pause or end Application Sharing?

 

Pausing or Ending an Application Share

To pause an Application Sharing session, do one of the following:

o In the Action bar, click Pause Sharing.

o Switch to Whiteboard or Web Tour mode.

 

To end an Application Sharing session, do one of the following:

o Enter the keyboard shortcut, Ctrl+Shift+S (Control-Shift-S on Mac). Tip: The keyboard shortcut is a "hot key", meaning you can redefine it.

o In the Action bar, click Stop Sharing.

o Open the Tools menu, followed by Application Sharing, and click Stop Sharing. This

menu item is not available unless there is an active share.


 

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